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Terms and Conditions

A non-refundable deposit is to be paid at the time of booking. If a deposit has not been made within 2 days of booking we can not guarantee your space.

If total amount is less than £30 the full amount should be paid at the time of booking.

Payments can be made via bank transfer or cash.
Full payment must be received no later than 3 weeks before boarding date, if full payment has not been made and attempts to contact you fail then we will be unable to accept the booking

We do not accept aggressive dogs.

We cannot accept intact females.

We do not accept intact males.

Dogs must be fully vaccinated, wormed, flea treated and be microchipped.

Up to date vaccination documents must be provided for our records. This includes microchip number, and the dogs current address.

Any damage to our property, including contents, by client's dog will incur charges for repairs.

If a dog becomes aggressive towards other dogs staying at Ben's Pad the emergency contact will be called to collect dog. Refunds will not be given.

If notice to cancel is given more than 3 weeks in advance then a refund will be given minus deposit.
If less than 3 weeks notice is given the full amount will be payable.

While every care is taken we will not be held responsible for toys, leads and any bedding which gets damaged by another dog boarding with us.

Unfortunately we can no longer accept dogs with separation anxiety.
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